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What is Piano Voicing?
Voicing is the action of modifying an instrument's sound panel by adjusting the hammer heads. It is a very demanding procedure to the technician and requires not only technical but also highly attuned aural skills. A piano has its own distinct "voice". When you play your piano, you recognize it as different from all other pianos you play.
Over time, the continuous hammering of the felts on the strings will cause the instrument to change its sound, departing from how it was when coming out of the factory. The felt hardens, compacts, and can often sound harsh.
A Certified Master Technician should be able to treat the hammers by aligning them, reshaping them, carefully needling them on the lower side or even hardening them if the felts are too loose. Voicing is no task for an amateur. Do not try this yourself.